Our AI reads the room.
No Need to Ask.
We identify users who are struggling on your website and offer immediate assistance, often before they even realize they need help. Active support by Happy to Help means every visit flows smoothly, and customers stay happy.
AI-First.
Our AI isn't a bolt-on to a monolithic support system. We've built Happy to Help from the basis that we will push forward the boundary of AI in customer support. Our AI deeply understands your company, products, and customer experience.
Seamless Escalation.
Customers are transferred to a human agent if needed or requested, but AI assistance doesn't end there! Human support agents are given seamless assistance by AI agents with a powerful set of AI tools.
Unbelievable support.
Traditional support has always been reactive—waiting for users to become frustrated enough to ask for help. We flip that model on its head, actively monitoring user activity to detect potential issues before they escalate.
Active support
The moment someone struggles, Happy to Help provides targeted guidance. It’s like having an attentive support agent on every page, around the clock.
Context aware
When the user opens a support chat, the AI instantly reviews the user’s actions, providing immediate insights and potential solutions. There’s no back-and-forth of “How can I help?”, “Have you tried this?” because the AI already knows.
Agent choice
Whether a visitor needs sales, support, or just wants to speak with a human, Happy to Help lets them decide. From the chat header or a simple AI prompt, users can switch channels instantly—offering everyone the flexibility to get exactly the assistance they’re looking for.
Good afternoon! It looks like you have searched for green socks a few different ways.
Are you looking for our Aquamarine Slip Ons?
Better data means better help.
AI support is only as good as the information it has available. Happy to Help uses a huge variety of data sources to build a comprehensive understanding of your products and services.
Data Indexing.
Building a support knowledge base shouldn't be a chore—we automatically gather insights from every corner of your digital ecosystem. Happy to Help continually monitors your public resources—like websites, help documents, and FAQs.
Unified knowledge base.
All these details feed into an AI-powered index, making support queries lightning fast and highly relevant. Our system is built to understand both public and internal data, allowing it to deliver precise, contextual assistance at a moment’s notice.
Cohort observation.
By tracking how groups of users engage with your site, Happy to Help creates an anonymized picture of what functionality is available—and how customers actually use it. This deeper understanding means our AI can address questions about features not explicitly explained in your help documentation.
Intervention records.
Every human-led intervention adds valuable knowledge to our AI’s internal library. Over time, Happy to Help adapts to your unique environment—recognizing patterns, recalling past solutions, and refining its responses for future visitors.
Blazing-fast context.
The result is an ever-evolving data index, enabling your customers to get answers in real time. Whether they’re stuck configuring a widget, exploring advanced product functionality, or referencing a past ticket, Happy to Help puts the right solution at their fingertips—no endless searching or tedious back-and-forth required.
Data Analysis.
Happy to Help analyzes everything from brand values and user journeys to agent interactions and real-time feedback. By blending all this data, our AI delivers more than just answers—it provides the right guidance at precisely the right moment. The result is support that feels intelligent, personalized, and on-brand for every single user interaction.
Company analysis.
We build a picture of your brand guidelines, product details, and messaging style to ensure every AI response aligns perfectly with your company values.
Visitor analysis.
We study each visitor’s journey, location, and any other data that can be gathered to build a clear picture of who they are and what they need. By anticipating questions and guiding users in real time, we ensure every visitor feels understood and supported at every stage.
Agent analysis.
Our AI observes how your human agents communicate—capturing their tone and methods. This allows Happy to Help to mimic each agent's individual style to maintain consistency when assisting their responses.
Intervention analysis.
Every intervention by a human support agent refines our understanding of what gaps are missing in our knowledge base. Happy to Help analyzes this to expand its responses, ensuring intervention becomes less frequent over time.
Human agent assistance.
When complex issues arise or a personal touch is required, Happy to Help steps aside to let your human agents take the lead—without leaving them empty-handed. We leverage everything we know about the user and your site to generate suggested replies, giving agents a head start in crafting accurate, context-aware responses. From purchase history to browsing patterns, the AI pulls together all relevant insights so your team can respond swiftly and confidently.
This feature doesn’t just provide canned messages; it offers a range of writing tools, empowering agents to adapt suggestions on the fly. Agents can refine, expand, or partially write their reply, and then let the AI complete the thought—ensuring the tone and style remain true to your brand. The result is a seamless blend of human empathy and AI efficiency: customers get the personal care they need, while agents enjoy a more streamlined, less repetitive workload.
Always evolving.
Our AI isn’t static—it’s designed to grow alongside your business. Happy to Help continually refines its understanding of your website, users, and support interactions, learning from every new scenario that arises. Over time, you’ll see more intuitive responses, more effective suggestions, and a deeper alignment with your brand’s unique voice and values.
We apply the same adaptive approach to our platform’s development. As technology advances and customer expectations shift, Happy to Help remains at the forefront—integrating new AI models, refining existing features, and introducing capabilities that keep your website and support strategy one step ahead of the curve.