Privacy policy.

1. Introduction

This document sets out the privacy policy of Happy to Help, ABN 13 588 984 088 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), the UK Data Protection Act 2018, and any relevant local privacy laws, we act as the data controller for the personal data we collect.

This privacy policy applies whenever we collect your personal data. This includes data collected directly from you as a visitor to our website, user of our services, or an employee of a customer, as well as data provided to us by third parties. The policy governs how we collect, store, use, and share your data in relation to the website and the provision of our services.

We take our privacy obligations seriously. Please read this privacy policy carefully as it contains important information about how we handle your personal data, your rights, and how you can contact us or a relevant regulator if you have any concerns.

Happy to Help provides services both directly through our website and apps and via third-party companies using our Platform on their websites and apps.

2. Types of Personal Information We Collect

We may collect the following personal data:

name;
mailing or street address;
email address (including duplicates, if applicable);
information you view, provide, or interact with on the Platform;
social media information;
telephone number and other contact details;
age and date of birth;
credit card or other payment information;
information about your business or personal circumstances;
information related to client surveys, questionnaires, and promotions you participate in;
device information such as IP address, geolocation, and browser type when analytical cookies are used;
information about third parties you provide to us; and
any other information you provide to us directly or indirectly through your use of our services.

3. How We Collect Personal Information

We strive to ensure that the personal data we collect is complete, accurate, and secure from unauthorized access. We may collect data directly from you or from third parties, including when you:

view, use, or interact with our Platform;
contact us through the website or other communication channels;
engage with us via email, telephone, SMS, or social applications such as LinkedIn, Facebook, or Twitter;
use our services or provide services to us;
interact with our social media pages or advertisements; or
express interest in or invest in our business.

We may also collect personal data through web analytics tools, cookies, or similar tracking technologies. For more information, see our Cookie Policy.

We may use Google Analytics to collect and process data, including when you interact with third-party websites or apps. For details, see How Google uses data when you use our partners’ sites or apps.

4. Use of Your Personal Information

We use your personal data for the following purposes:

to provide services and information to you;
for record-keeping and administrative purposes;
to comply with legal obligations, resolve disputes, or enforce agreements;
to send you marketing and promotional materials (where you have consented);
to conduct market research, analysis, and statistical reporting;
to optimize our services and improve user experience;
to send administrative messages and updates;
to consider applications for employment; and
to deliver our services effectively and efficiently.

5. Sharing Your Data

We may share your personal data in the following circumstances:

with service providers, data processors, and third-party AI providers to facilitate our services;
in the event of a business sale, merger, or transfer, where your data may be shared under confidentiality agreements;
with credit-checking agencies for credit control purposes; and
when required by law or regulation.

We do not sell your personal data, share it with third parties for targeted advertising or use it for any purpose outside of delivering our services. Any data shared is limited to what is necessary for the effective delivery of our services and is handled in accordance with this policy and applicable data protection laws.

6. Security

We implement a range of administrative, technical, and physical measures to protect your personal data from unauthorized access, misuse, and loss. However, no security measures are infallible, and we cannot guarantee absolute protection.

7. Links

Our website may include links to external sites. These links are provided for convenience, and we are not responsible for their privacy practices. Please review their privacy policies before sharing your personal data with them.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal data and confirm how it is being used.
Correction: Request corrections to inaccurate or incomplete data.
Objection: Object to processing of your data, including for direct marketing purposes.
Restriction: Request that we restrict processing of your data in certain circumstances.
Erasure: Request deletion of data where legally permissible.
Portability: Request a copy of your data in a machine-readable format.
Complaints: Lodge a complaint with your local data protection authority.
Withdraw Consent: Withdraw consent for processing of your data at any time.

9. How Long We Keep Data

We retain your personal data only as long as necessary to fulfill our purposes or comply with legal obligations.

10. Transfers Outside the EEA

We may transfer personal data outside the EEA or UK. In such cases, we implement safeguards such as standard contractual clauses to ensure data protection standards.

11. Contact Us

If you have any questions or concerns about this policy, contact us at:

Email: [email protected]

We may update this privacy policy periodically. Please check our website for the most current version.