Cookie and Local Storage Policy.
1. Introduction
- This Cookies and Local Storage Policy applies between you and us, Happy to Help ABN 13 588 984 088 (“we”, “us”, or “our”).
- This Policy governs your use of our website accessible at https://happytohelp.com/ (“Website”) and describes the types of cookies and local storage technologies we use, how we use them, and how you can control them.
- Cookies are small files stored on your computer or device when you visit a website. Similarly, local storage allows us to store information directly in your browser for use during and across sessions. Both cookies and local storage enhance your experience on our Website by allowing us to recognise you, remember your preferences (e.g., login details), and understand how you interact with our Website.
2. Types of Cookies and Local Storage We Use
We use the following types of cookies and local storage technologies on our Website:
| Strictly Necessary Cookies and Local Storage | These cookies and local storage are essential for the proper functioning of our Website. They allow features such as remembering data you’ve inputted during a session and maintaining secure login states. Without these cookies and local storage, certain parts of the Website may not be accessible. |
|---|---|
| Performance Cookies and Local Storage | Performance cookies and local storage collect information about your interactions with the Website, such as pages visited and session duration. This data helps us understand usage patterns, identify technical issues, and optimize your browsing experience. |
| Functional Cookies and Local Storage | Functional cookies and local storage improve your experience by remembering your preferences, such as login details, language settings, or region. Security-related functionalities, such as maintaining secure login sessions, also fall under this category. Persistent data stored in local storage may also help us provide faster load times and a seamless user experience. |
| Advertising Cookies and Local Storage | Advertising cookies and local storage help us deliver personalized marketing content. These cookies remember your Website visits and interactions to provide targeted advertisements. While they generally do not identify you personally, they may share anonymized data with third-party advertisers to display relevant ads. |
| Content Cookies and Local Storage | Content cookies and local storage support features like social media sharing buttons and embedded media (e.g., videos). Some of these third-party plugins may also use behavioral analytics or deliver tailored advertisements. |
3. How Long Cookies and Local Storage Data Remain
The duration of cookies and local storage data depends on their type:
- Session: Data stored during a session is deleted when you close your browser.
- Persistent: Data stored for longer durations remains on your device until it expires or you delete it manually. Persistent storage durations vary by cookie or local storage item, ranging from a few days to several years.
4. How Third Parties Use Cookies and Local Storage
We partner with third-party analytics providers, such as Google Analytics, to better understand user interactions on our Website. These third parties may use cookies or local storage to track usage patterns and improve your experience. To learn more, see How Google uses data when you use our partners’ sites or apps.
5. How We Use Cookies and Local Storage for Logins and Embedded Widgets
In addition to the uses described above, we also use cookies and local storage technologies for the following purposes:
- Session Cookies for Logins: We use session cookies to manage secure login sessions for our admin application. These cookies ensure that authenticated users can maintain their login state while using the admin app and access secure areas of our Website.
- Persistent Local Storage for Embedded Widgets: Our widget, embedded on third-party sites, uses persistent local storage to store unique IDs and cryptographic keys. These IDs and keys allow us to provide customer support, purchase assistance, and other features while maintaining data security. By using these keys, we enable customers to control their data and ensure that sensitive personal information is encrypted. Without these local storage keys, encryption and other critical functions would not be possible.
6. Our Commitment to Customer Privacy
We value your privacy and are committed to ensuring your data is handled responsibly. We do not sell your data or share it with third parties for targeted advertising or any purpose unrelated to providing our services. Any data we collect is used solely to enhance your experience, improve our services, or fulfill the features you expect from our Website. Rest assured, your information remains secure and is never used outside the scope of delivering our services.
7. How You Can Control Cookies and Local Storage
- You can manage cookies and local storage data through your browser settings. Most browsers allow you to block or delete cookies and clear local storage. However, blocking these features may negatively impact your experience on our Website, such as reduced functionality or inability to access some sections.
- You can also control advertising cookies by opting out through third-party tools or cookie management pop-ups provided on our Website.
- For local storage, clearing your browser’s cache typically removes stored data, including saved preferences and session information.
8. Updates to This Policy
We may update this Cookies and Local Storage Policy periodically. We encourage you to review this policy regularly to stay informed about our use of cookies and local storage technologies.